If your question is not answered here, please contact us for assistance by e-mail at help@borrowmoney.com, phone 1-212-265-2525


Can you delete my submission?

State and federal record retention laws require that we keep a record of your loan or service request. In the event that a State or Federal regulator requests information by our customers we must reply. However, we will not share your information with 3rd parties as stated in our Privacy Policy.

Back to top

Do you have any job openings?

We are often looking to fill open positions with talented people. See what opportunities we may have available at the BorrowMoney.com Job Board.

Back to top

Does BorrowMoney charge any fees to use their website?

BorrowMoney is a free site and does not charge a fee to match our borrowers with our lenders or service providers. Our lenders or service providers will never ask you to pay a fee to provide you with a quote or offer. No legitimate lender asks for a fee in order to review a loan application and you should be very wary of one that does. Of course, once they have your application and you wish to proceed with their offer, they may charge you an interest rate lock, loan processing, or appraisal fee as part of lending you money. Other types of service providers will have their own administrative fees that should be clearly spelled out to you before any paperwork finalizing your agreement is signed. It?s advisable to pay any of these charges with a credit card in the event that you may challenge a charge. Under no circumstance will one of our lenders or service providers ask you for money to "insure" or "guarantee" a loan. They will also never ask for bank account information before you complete a loan application with them. If they do or if they send you an offer through the mail without your asking, they are not an approved lender associated with BorrowMoney.

Back to top

How do I know I can trust BorrowMoney?

Even though we are a young company, we have many satisfied customers who can attest to our high ethical standards and our commitment to satisfied customers. Please read some of their comments in our customer feedback section. We are a proud member of the Better Business Bureau.

Back to top

What is BorrowMoney?

We are a free, no obligation financial services site which provides the resources consumers need to make better financial decisions. We have every conceivable type of loan, insurance, credit card and car product available at competitive rates. We also have financial calculators and advice sections to keep you informed and allow you to budget your money better.

Back to top

Do I have to accept an offer?

You are never obligated to accept a loan offer or financial service you do not want. However, once you have given your acceptance and entered into a contract, you may have to pay a termination fee or other charges under the terms of the contract. Always be sure that you are ready, willing and able to enter into a contract and that you?re aware of all of its terms and conditions.

Back to top

How do I get started?

It's simple! Log onto our home page and enter your zip code. Select the type of loan or service you need and complete a brief request form. Most people average 10 minutes to complete their request. We have advice sections and calculators to help you with the process. If you require further assistance, our customer service representatives are standing by and can be reached by phone, e-mail or live chat.

Back to top

Why can't I fax or mail my application?

The fastest and most efficient way we can match you with lenders or service providers is online. If we ha d to accept and transfer paper it would slow down the process resulting in delays and higher administrative costs. We would rather provide you with a fast, inexpensive service that gets you the services you need.

Back to top

Can I negotiate directly with the lenders?

Definitely! We give you all the tools and resources you need to obtain the best deal possible. By seeing what competitors are offering, you can negotiate in strength with prospective lenders or service providers to get the best rates.

Back to top

Do I have to live in the US to use BorrowMoney?

Yes. Currently our company only handles requests from the continental United States, Alaska and Hawaii.

Back to top

How can I find out about your lenders or service providers?

After our customers complete their transaction, we ask that they tell us about their experience with that lender or service provider. That information helps us to match future customers with lenders or service providers that provide exceptional service.You can review the customer feedback we?ve received to make better informed decisions when you are comparing offers.

Back to top

How do I compare offers?

It's extremely important that you review and compare all the offers you receive very carefully to make sure that they meet your requirements at a price you can afford. Before making any final decision use our financial calculators and read our advice sections. Details of all offers should be thoroughly reviewed and understood before the transaction is finalized.

Back to top

How do I know what lenders or service providers I have been matched with?

BorrowMoney quickly matches you with lenders or service providers once you submit your request form. You will receive an e-mail stating the lender or service provider?s name and details of their offer the same day you submit your request.

Back to top

How do you get competing offers?

BorrowMoney has a large network of lenders and service providers to match you with. Lenders and service providers give us information about the type of loan or service they provide in specific geographic areas of the country so that we can offer local matches. We ask them specifics about the type of customer they?re interested in. When you complete an online request form, we match you with local lenders and providers using our large database so that we can offer you very competitive rates on the loans or services you need.

Back to top

How secure is my information?

Rest assured that your personal information is protected. We use the most up to date technology to secure our site and keep your information confidential and secure. Your privacy and security is one of our top concerns.

Back to top

How will I find out which lender or service provider is interested in me?

We will e-mail you the names of the local lenders or service providers who are interested within minutes of receiving your request. If for some reason your e-mail is not working or you are unable to access it, please contact our service representatives at 1-212-265-2525 for assistance.

Back to top

I've accepted an offer. What comes next?

Once you've decided to accept an offer, you must follow the directions of the lender or service provider to proceed with and complete the transaction. If it?s a real estate loan, you will be asked to provide information regarding the house, your income and anything else deemed relevant. An insurance provider will ask for specific details about the item to be insured (car, house, person etc.). The company from which you've accepted an offer will tell you everything you need to know about the process and timeframes involved.

Back to top

What are your closing costs?

BorrowMoney does not charge any closing costs or fees to our users. Each lender/provider has its own list and pricing of closing costs which the law requires be disclosed to you prior to signing any contract. Speak to the lender or service provider directly and understand what each closing cost represents. Keep in mind closing costs often can be negotiated.

Back to top

What if I don't have an e-mail address?

If you don't have an e-mail address, you can obtain one for free from web-based services such as Yahoo, MSN, and Gmail. You must have an e-mail address in order to receive offers from our lenders and service providers.

Back to top

What if I need to change or add to my loan request?

Our customer service representatives can help you transfer information already imputed to a new request form. See the how to contact us section.

Back to top

What if my credit my credit isn?t perfect?

In these challenging times many people?s credit has suffered. Many of our lenders and service providers have programs for people with less than perfect credit. Sometimes a higher interest or policy rate is offered. Every person?s situation is unique and we will do our best to match you with lenders or service providers that can help you reach your financial goal.

Back to top

What if my e-mail or contact information changes or is entered incorrectly?

You can update your information by contacting one of our service representatives who will assist you. See our contact us section.

Back to top

What if there is no match?

Occasionally, we are unable to match you with companies that meet your request. We will e-mail you immediately if this happens. Consider revising the specifics of your request or requesting a new offer at a later date. We are constantly updating our provider list.

Back to top

What information is collected?

Depending upon the type of your service request, we will ask you to provide basic financial information about your income, assets and liabilities. This information is needed by our lenders and service providers in order to extend you an offer.

Back to top

Why am I having problems accessing your site?

If you received the "User Session Not Available" error message, your "cookies" may not be enabled. If you are using Internet Explorer, please follow these steps:

Open your browser

Click on Tools on upper tool bar

Select Internet Options

Click on Security tab

Select Custom Level

Scroll down and check to see that Cookies are enabled

Click OK

If you are using Netscape, please follow these steps:

Open your browser

Click on Edit on upper tool bar

Select Preferences from the drop-down menu

Click on Advanced

Verify in the box that "Accept All Cookies" is checked

Click OK

Back to top

Will you share or sell my information?

We only share your information with our lenders or service providers, which you are matched with.

Back to top